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Tim anuncia que não vai mais cortar internet após fim da franquia

A Tim anunciou que a partir desta segunda-feira (27) volta, temporariamente, a oferecer navegação na internet móvel após o fim da franquia nos planos pré-pago. Antes, a operadora cortava o acesso à internet ao término do consumo completo do pacote de dados.

A novidade vale para os pacotes de dados nas ofertas com tarifação diária: Infinity Web e WEB+ Torpedo 50MB, 100MB e 200MB. Porém, a navegação com velocidade reduzida será uma opção gratuita até o dia 31 de agosto. Durante esse período, a operadora irá avaliar o comportamento dos usuários e poderá prorrogar o prazo da gratuidade.

(Foto: Reprodução)
(Foto: Reprodução)

A empresa diz ter tomado a decisão após ouvir a opinião de 85% dos clientes que fazem parte do plano pré-pago.  Com isso, os usuários poderão decidir se querem continuar navegando gratuitamente com velocidade reduzida ou se preferem recontratar o pacote atual ou migrar para uma oferta com mais internet.

Quando a franquia de dados estiver para acabar, o cliente receberá um SMS informativo avisando que já atingiu 80% da franquia de dados contratada. Quando atingir 100%, um novo SMS oferece quatro opções para o usuário continuar a navegar. A primeira para aumentar a franquia diária contratando um novo plano; a segunda para recontratar a oferta atual e, assim, ter um novo pacote de dados para aquele dia; a terceira para contratar um pacote mensal de dados; e a quarta para continuar navegando grátis com velocidade reduzida.

Se o cliente escolher seguir navegando sem um novo pacote, terá sua velocidade reduzida a 30Kbps.

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13 Comments

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